Cancellation Policy & Terms and Conditions
Cancellation Policy & Terms and Conditions:
Reservation Confirmation
Please review your reservation confirmation carefully. The reservation information contained herein is considered true and accurate unless corrected by notifying Anton Limo immediately. If you notice any discrepancies, please contact us as soon as possible.
Any trip failure resulting from inaccurate or incomplete information that is not corrected by the booker or passenger may result in the full trip charge.
If you are unable to locate your chauffeur, you must first call the chauffeur using the number provided in your confirmation. If you are still unable to reach your chauffeur, please contact our dispatch office immediately at (203) 203-2233 or 1-833-477-8899. Failure to contact our office before leaving the pickup location may result in the full trip charge.
Cancellation requests must be made by telephone. Email cancellations are not accepted unless confirmed by our office.
Wait Time & Cancellations
Airport Pickups:
Airport arrivals include a complimentary grace period of:
– 30 minutes for domestic flights
– 45 minutes for international flights
The grace period begins after the posted flight arrival time. Additional waiting time will be billed at the applicable hourly rate or portion thereof.
Cancellations made less than 4 hours before the scheduled pickup time will be charged the full reservation amount.
Passengers who fail to arrive at the designated pickup location or leave without contacting Anton Limo will be considered a No Show. No Show charges include the full trip fare, gratuity, waiting time, parking, tolls, and any other applicable out-of-pocket expenses.
Non-Airport Pickups:
All other pickups include a 15-minute complimentary grace period.
Additional waiting time will be billed at the applicable hourly rate or portion thereof.
Cancellations made less than 4 hours before the scheduled pickup time will be charged in full.
Specialty Vehicle Cancellation Policy:
Due to the limited availability of our specialty vehicles, including but not limited to Mercedes Sprinter Limousines, Executive Vans, Mercedes Sprinter Vans, luxury vans, and other specialty or large-capacity vehicles, cancellations must be made at least 30 days before the scheduled service date to receive a refund.
Any cancellation made within 30 days of the scheduled service date is non-refundable, and the full reservation amount will be charged.
Specialty vehicles are reserved exclusively for your reservation and may require Anton Limo to reserve an affiliate vehicle or decline other reservations. For this reason, all payments for specialty vehicle reservations canceled within 30 days are non-refundable and non-transferable, regardless of the reason for cancellation.
Flight Delays and Schedule Changes
Anton Limo is not responsible for missed, delayed, diverted, or canceled flights, trains, or other transportation services that affect your reservation.
We will make every reasonable effort to accommodate schedule changes whenever possible. However, additional waiting time, late cancellation charges, or rebooking fees may apply.
Non-Refundable Deposits
All reservations, except airport and train station transportation, require a non-refundable and non-transferable deposit based on the vehicle reserved.
Deposits will be applied toward the total reservation balance.
Smoking Policy
Smoking and vaping are strictly prohibited in all Anton Limo vehicles.
Failure to comply may result in cleaning fees, damage charges, and immediate termination of the trip without refund.
Lost or Stolen Items
Anton Limo is not responsible for lost, stolen, or damaged personal belongings left in any vehicle.
Credit Card Policy
By providing a credit or debit card, you authorize Anton Limo to charge the card for transportation services, waiting time, overtime, parking, tolls, cleaning fees, damage fees, cancellation fees, no-show charges, and any other charges authorized under these Terms and Conditions.
Debit card transactions may result in an authorization hold on available funds for approximately 5–7 business days, depending on your financial institution. Anton Limo cannot release these holds and is not responsible for overdraft fees or other bank charges.
Acceptance of Terms
By booking or confirming a reservation with Anton Limo, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including all cancellation, payment, billing, and refund policies.
Privacy Policy
Anton Limo respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding the collection and use of your information.
Data Collection:
We may collect your name, email address, mailing address, and mobile phone number through our website, reservation system, rental agreement, email communications, or other authorized booking methods.
Data Usage:
Your information is used solely to provide reservation updates, appointment reminders, customer service notifications, and promotional messages related to Anton Limo services.
Data Security:
We use commercially reasonable safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
Data Retention:
Your information will be retained while you remain subscribed to our SMS service. You may request deletion of your information at any time.
Message & Data Rates:
Message and data rates may apply. Your wireless carrier may charge fees for sending or receiving text messages. Message frequency varies.
Opt-Out:
You may opt out of receiving SMS messages at any time by replying STOP or UNSUBSCRIBE to any text message from Anton Limo. You may also contact us at info@antonlimo.com or (203) 203-2233.
After opting out, you will receive one final confirmation message, and your number will be removed from our SMS list within 24 hours.
Help:
Reply HELP at any time for assistance. We will respond with our phone number, email address, and website information.
Non-Sharing Policy:
Anton Limo does not sell, rent, or share your personal information or mobile phone number with third parties for their marketing purposes.
